System Help Desk - メーカー・企業と製品の一覧 | イプロス

[Case Study of Product/System Help Desk Implementation] System Development Company

A case that led to increased customer satisfaction by gaining a sense of security in support!

We would like to introduce a case study of implementing a "Product/System Help Desk" into the ICT solution business of a system development company. The company conducts maintenance and operation of the systems it has developed, but the development engineers were spending too much time responding to inquiries, preventing them from focusing on their primary development tasks. Therefore, they were looking for a company that could handle the reception desk. By establishing a reception desk, the engineers were freed from answering phone calls and were able to concentrate on their core development work. [Case Overview] ■ Background of Implementation - They wanted a 24/7 reception desk to handle severe issues such as system outages. ■ Implementation Effects - By utilizing shared operators, they were able to achieve a 24/7 reception system at a low cost. *For more details, please download the PDF or feel free to contact us.